DM
Dineo M

1 reviews | Active since Nov 2014

27 May 2016, 08:07

HORRIBLE SERVICE FROM GETSURE LEGAL

<p>GetBuks is amazing and I love their services, this message goes to getsure legal. Somehow I cant get through to GetSure Legal.</p> <p> </p> <p>3 month ago they called me to offer a legal policy and I accepted the offer BUT they didnt sent me my policy documents as agreed and then cancelled the service. A month later a ask to join again thinking that the service would be better but I still experinced the same problem but this time I didnt cancel the services because the Mananger (****ens)promised to sort out my issue, it have been over 2 months now. I dont have my policy number and I can access their services online. To make matters worse now they have debitted my account twice this month on the same day. I really dont understand what is happening and I am really frustated because I have been so patient with them. </p> <p> </p> <p>Someone please hear my cry and sort out this mess. I just want my policy number, access to online services and some of my money returned because I didnt agree to being debitted twice.</p>

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Replies (4)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply27 May 2016, 08:09
Official

Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly

Kind Regards

The GetBucks Team

DM
Dineo M's update27 May 2016, 08:18
Reviewer Update
Thank you I will await your response and I hope that it will be today still.
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply27 May 2016, 10:55
Official

Thank you for getting in touch with us regarding your complaint.

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind regards

The GetBucks Team

DM
Dineo M's update27 May 2016, 11:07
Reviewer Update
Thank you Getbucks for stepping in and resolving the miscommunication between me and GetSure Legal. A special thanks to Koketso, one of your consultants who helped to resolve the issue so quickly.