1 reviews | Active since Jun 2017

08 Sept 2021, 09:00

Great service, only issue is delayed payouts and lack on confirmation

The staff are always helpful, friendly and ready to assist. The application process is pretty quick. The only thing stopping me from posting a 5-star review is they are unable to confirm when the payout will be made. If there was a little clarity on when the payout would be made that would be great. The uncer*****y around this and not knowing when to expect the transfer is my only real issue weith them at this point. Apart from that, they are great!

0
Replies (6)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply08 Sept 2021, 09:33
Official
Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The Smartadvance Team 
's update08 Sept 2021, 10:00
Reviewer Update
Thank you, as always, your assistance is always appreciated.
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply08 Sept 2021, 10:47
Official
Thank you for getting in touch regarding your complaint. Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

We apologize for any frustration this has caused you.

Kind regards

The Smartadvance Team 
's update08 Sept 2021, 11:08
Reviewer Update
Thank you for the prompt reply and feedback. Appreciated.
's update09 Sept 2021, 11:23
Reviewer Update
Thanks again for the feedback. Nothing reflects in the account yet, but I do realise there is a delay. Will advise tomorrow if nothing has changed. Thank you for the prompt assistance!
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply10 Sept 2021, 16:52
Official
Thank you for getting in touch with us regarding your complaint.  Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The Smartadvance Team