Getbucs can't administrate their website

I made two calls this week to Getbucs call centre on Tuesday 06/10/2015 to change my login email address. I was told it was done and that i could then just type in my new email address and ask for password to be sent to my new email address. This did not work and I was told to call the call centre which I did. A lady then confirmed my new email address was my new login and I can certainly reset my password. Needless to say it failed again. Then I tried the online chat option. Makabelo said that my account is suspended and I must send bank statements. I did this immediately yesterday. Today I chatted with Mmakabelo again and I was told that the suspension had been lifted and I can now reset my password. Ha ha ha ha. Nobody in the call centre knows what they are doing and the online chat support is pathetic. Seems nobody knows how to properly administer the website so I can get access to my account. Quick to take your money, slow to perform on their service delivery. Stay away if you can at all costs. Will just waste your time.