Getbucks wallet transfers not working

Getbucks have been highly recommended by my union but the service I've received from the start was very poor.

I have been approved a loan which they have put into my wallet. I have never asked them to put the money there. I then went and transferred the money to my bank account (which they call eft) but no money is reflecting in my bank account. Eft never takes so long to reflect. To top it all, all of a sudden I cannot log into my getbucks app yet my email and password did not change. Is there perhaps an Ombudsman I can report them to.

I think their staff are untrained and very unprofessional. For making.so much interest on their loans perhaps they should spend the money on proper training for their staff.

I will not pay for a loan I did not receive. I have read a couple of people complaint about Getbucks' failed wallet transfers. Why do they still put the money in the wallet knowing that it is not working correctly? Why not take that option away until their system is fixed?

I did not apply for this loan just for the fun of it. I need the money urgently