Getbucks sucks

I am being threatened with legal action by the above company. They instructed a debit order to be deducted on 23.2.2018, then sent me a legal notice sms. I received a call from Maria as well as an email on 28th Feb 2018 I explained to her that I had asked my debit order to be deducted on the last day monthly and that I was very upset because since I have been a getbucks client I have only skipped one payment but that was due to salary date changes and they weren't in a position to change the date accordingly that specific month. Since then I have made all payments on time each and every month. Maria then apologized for the misshap and assured me that a immediate debit order would be done (which was collected on the evening of 28.2.2018) on the morning of 1.3.2018 another debit order was deducted from my account by getbucks. I emailed Maria very upset again she was very apologetic... And said I should rather keep it as is then no payment will be done in March. I told her there is no way I can do that and that I want my money back immediately. Eventually I went and disputed the debit order as I couldn't wait until they sorted their admin mess out. Today I was threatened with legal action again. But never have I skipped any payments nor have I been hesitant to pay. This evening while trying to contact them I was kicked out of the chat I had with a Otlotleng (who was not at all helpful) because their office hours has closed. I am so disgusted with this company. I will be contacting the ombudsman tomorrow with all my proof of payments.