GETBUCKS SERVICES SUCKS

Firstly i would like to express my utter disgust in how getbucks has been handling my account as this has now been an on going matter for the past 4 months.

I had my account debited in december for my normal installment but unfortunately i had to revers the payment and then made an arrangement for it to be double debited end of January 2018.

Once this payment was made another scheduled debit order went of end of March 2018 which i unfortunately again had to reverse due to a family emergency.

I then called in to make an arrangement for my account to be double debited at the end of april which would have only left me with one last payment towards the end of May 2018.

Both in March and in April no debit orders had been taken after i had the same fight i am currently having.

The amount owed to getbucks is R3641.41 at the time of also making a complaint on hello peter and i was contacted back by a consutant from the Voice of Customer department by the Bane of Sylvester and he had then agreed on a recorded line that that they have found all previous recordings of me making the previous arrangements so my account should not have been handled over to the legal department.

Sylvester then continued to assure me that my debit orders will be going off as per discussion and the normal contract agreements will continue.

Today i received a call from a very rude lady from some collections company and demanded that i make arrangements to pay an amount of R5300.

I told this woman that GETBUCKS needs to contact me personally and explain why this is happening as i made arrangements with them.

Yes i had reversed debit orders on 2 occasions but when the double debits happened there was no issue.

I am not happy with the service as we made prior arrangements and now am being harrassed to pay a ridiculous amount of R5200.

The end of April was the last month for me to pay my final installment on the loan which i had made with them and will not accept responsibility for something which is not my fault.

I have rung up my telephone bill with enormous amounts trying to get hold of the collections department to speak to the manager y the name of Wayne and still no one ever answers the phones.

When i get put through to the customer care department then i also get the run around.

This has been gross mismanagement of a customers account from getbucks and is becoming really frightening as i have been a loyal customer for over 2 years and have never had to have this kind of treatment.

I will not take responsibility for Getbucks not following through on any of the promises that have been made from their complaints department and refuse to continue this battle.

If getbucks now will not do their job properly then i suggest that they settle the account using the insurance that i paid every single month with my premiums or continue with the normal installment deductions of R1700 starting the end of May.

This is truly unacceptable and needs to be rectified not by myself but by getbucks.

In no way have i ever said or imp**** that i will not pay back the money that i have borrowed.

Now i am being victimised to pay a much higher amount by a seperate company all together.

If i have been listed for this then i also expect that this be removed immediately as it is not my fault that the arrangements were not honoured by GETBUCKS.