MB
Mariska B

1 reviews | Active since Mar 2015

10 Jun 2019, 07:25

Getbucks service sucks

I am so disgusted by this so called 'quick' online service provider. I waited for a week on feedback from my application. After numerous emails sent, I just get an automated response saying that my details has been escalated to a sales agent and will be contacted shortly to finalise application. Also that the complaints department will follow up with the sales department as well to make sure that my query gets resolved. I havent received a call from anyone! After fighting for a week to get feedback, I finally get an email and sms to advise my application has been approved. I then waited for a day to receive the funds, and when nothing received I sent an email again to ask what is going on as this is supposed to be a payout within one hour. I received feedback, once again, almost two days later, stating that there are now system issues with the payout of funds!!! So how long am I going to wait now????? I stated in my email that I urgently need the funds as I need to go for a medical procedure but I have a copayment that I need to settle upfront. I had to postpone the procedure, tha nks to Getbucks that gives misleading information and false advertising. This procedure is now scheduled for tomorrow, which I will probably have to postpone again. NEVER NEVER NEVER RELY ON GETBUCKS FOR FUNDS IF YOU NEED URGENT ASSISTANCE!!!!!! A robot will answer you with an automated response, no humans available!

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Replies (2)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply10 Jun 2019, 09:02
Official
 Thank you for getting in touch with us regarding your concern. 

We are looking into your case, and will be in touch with you shortly. 

Kind Regards 

The GetBucks Team 

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply28 Jun 2019, 11:01
Official
 Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The GetBucks Team