GETBUCKS SAME ISSUES , FALSE INFORMATION, FALSE ADVERTISING

My mom app**** for a loan, each consultant giving a different reason to why the funds are not paid out, when you apply for the loan they require a reason, my moms reason is an emergency as she needs medical treatment and needs to pay a co-payment tomorrow. The last consultant she spoke to yesterday advised her that the funds will be in her account today, she is a first time client and this is the service ? They advertise payouts within the hour and nothing , yet on the profile debit order is already loaded for 25.03??? One of the consultants my mom spoke to this morning advised her all the payments for applications done on 04.03 have been paid and now another one told her they are still busy with the payouts for 04.03 ? I have read and it seems that Getbucks has been having the same issue since the 16.02 , technical or back log , so which is it now ? This is very , very poor service and they need to change their advertising as payouts are NOT WITHIN AN HOUR !!! SHOCKING !! MY MOM NOW NEEDS TO CANCEL AND HOPEFULLY GET ANOTHER APPOINTMENT SOON AS THE SPECIALIST IS FULLY BOOKED !