Getbucks refuse to cancel my account !

I signed up for a few loans with this company, as well as a monthly credit helath check. They never informaed me that their credit health checks, performed by a lender, will count as an enquiry againts my credit score. My loans are fully paid up, but when I contacted them today to have my profile cancelled, their representative flat out refused to do so, telling me they can only suspend and not cancel. My personal information belongs to me only and any institution must have my permission to act with it, yet getbucks wants to cling to dissatisfied customers and be the sole determiners of the status of the relationship even after you paid them every thing you owed them. Dont do business with this inscrupoluous opertrators !