Getbucks - Poor customer service

Have never had a bad experience with Getbucks before but the last 12 days they have dissapointed me beyond measure. I app**** for a loan which went through fine waited a few days because they said they had technical difficulties with their payout. then after 6 days I cancelled the loan, gave them a few days to update everything. then two days later I receive a SMS saying that I must be patient due to delay that my loan will be paid into my account . The next day I phoned them waiting more than an hour to speak to a consultant, in which I told him the situation & he said everything showed on the system that my loan was not cancelled & will go through soon. On day 11 I phoned them again to find out why it has not paid out. Then the supervisor said that it was cancelled, but the whole 12 days today included it still shows active on my account in my history, saying I will have to pay the loan at the end of the month to which I did not receive any money yet. Today when I tried contacting them on the messaging portion of their site I patiently waited until the other 48 people before me were sorted & when the consultant opened the chat to assist me after I displayed the message of my issue, he just closed off the chat and left me to be caller no 38 again.