Getbucks Payment Issues

I took the loan which was approved on the 5th December 2018 , funds appeared on the Getbucks wallet and I then transferred to my FNB account like how I normally do it but till date no funds have been received. I have made numerous calls and checked daily with the agents and was told same story everyday about the "technical difficulties" they facing to payout , they are clearing backlog. I am starting to get worried as there's a pattern of this sort and also recent posts of the same error from the public experiencing the same glitch/setback. Can someone care to explain exactly as to what's going on? I have never been experienced such inconvenience since I started using your services guys and I trust this will be resolved and reputation redeemed.