VB
Veronica B

1 reviews | Active since Mar 2009

28 Jan 2020, 10:50

Getbucks - No funds in bank as promised

I look back at my hellopeter profile and all I can see are complaints I raised about Getbucks. I actually don't even know why I keep using them. I should really wake up and kick myself.

Needless to say ... Here we go again ... I was approved for a loan and have just followed up on when I can expect the funds in my account (as it is an emergency). The feedback I received from the Customer Agent, was WORD FOR WORD the same as the previous time (yes, I have a screenshot)... "Unfortunately it is a system problem that they are working on and is taking longer than expected to be rectified. We do understand the inconvenience this is causing as loans are taken for a reason, once everything has been sorted it will go back to normal, for now please be patient with us, we are doing our best to have the funds paid out as soon as possible"

I also know that I'm going to get the generic response on this complaint as well, but would really appreciate it if I could be advised on when the funds will be paid out to me.

0
Replies (6)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply28 Jan 2020, 11:25
Official
Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The GetBucks Team 

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply28 Jan 2020, 11:35
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

Kind Regards

The GetBucks Team
VB
Veronica B's update29 Jan 2020, 08:21
Reviewer Update
Thank you to Hennie for the call and promise to escalate my query for payout. However, I have received another SMS telling me to be patient and no funds. Apparently according to the SMS, my loan will be paid out eventually. Unfortunately due to the nature of the emergency I need the loan for, I don't have the time to be patient! :(
VB
Veronica B's update29 Jan 2020, 13:08
Reviewer Update
I'm assured that funds were disbursed, yet nothing in my bank account as yet. Very frustrated!
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply24 Mar 2020, 15:41
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The GetBucks Team

VB
Veronica B's update25 Mar 2020, 12:27
Reviewer Update
Thank you, Hennie for resolving this issue!