JG
Johannes G

1 reviews | Active since Jan 2019

08 Feb 2019, 17:02

GetBucks is the most unproffesional and most useless bunch of people together

worst overall experience ever received from any company I have ever dealt with. App**** for a loan on the 2nd of February 2019 with all supporting documents. Loan was approved on the 4th at 11 am. After constant follow up and quering the status of my application only response I keep getting is that it will happen during the course of the day and that they have technical difficulties paying out loans. it is now the 8th with still no response or answer regarding pay out, the customer service consultants are just as rude and unprofessional (Tulani, Welmar and Nnene) they ignore my requests they play me for a fool if I phone in they make as if they can not hear me, when I start talking to them on the Getbucks website they ignore me and cancel the chat then I have to start all over again and que for almost an hour sometimes longer. This is the worst micro lender I have ever dealt with. I have never paid late my account is always up to date and I have been dealing with them for a few years. Wonga will definitely get a new customer. Dave should get his people sorted out he is going to loose a lot of customers

0
Replies (5)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply09 Feb 2019, 08:30
Official
 
Thank you for getting in touch with us regarding your concern. 

We are looking into your case, and will be in touch with you shortly. 

Kind Regards 

The GetBucks Team 
JG
Johannes G's update11 Feb 2019, 08:26
Reviewer Update
Still no reply from GetBucks even the customer complaint department takes forever to contact you
JG
Johannes G's update11 Feb 2019, 08:42
Reviewer Update
thanks you Jacques Marais for the advise I will be lodging a complaint with the NCR
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply28 Feb 2019, 09:47
Official
 Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.

Please don’t hesitate to contact us if there is anything we can do to further assist.

Kind Regards

The GetBucks Team

JG
Johannes G's update05 Mar 2019, 15:05
Reviewer Update
this has not been satisfactory resolved and now its the same story all over again