Getbucks is lying to us

I have app**** for a loan 2 weeks ago, after numerous times contacting them all I get is that it is a technical error and this generic SMS:

GETBUCKS: Dear Valued Client, we apologise that its taking us slightly longer than usual to get your loan paid into your bank account. Rest assured, your loan has been approved and will be paid out soon. Should you have any questions, please feel free to call us on ********** 333. Have a great day, GetBucks. NCRCP5512

Is Getbucks experiencing financial difficulties? Why not be honest. But you have been quick to tell me a debit order has been loaded for the money that was not received??

BE HONEST!