Getbucks I need your Help - I have been loyal

I have been with Getbucks for some time now and have had several loans with them. Now I need their help but cannot get someone to assist me. It is with deep regret that this account which has been in such good standing for over a year has fallen into arrears. Unfortunately unforeseen circumstances have made my arrangement unmanageable. I humbly request that we please help each other by restructuring these accounts. I really do not wish to be in trouble with this account and as a loyal customer/supporter of Getbucks I urge you to kindly assist me. It is my desire to get right as quickly as possible. I am getting endless calls from Marang which is unhelpful as I am now even more confused as to what needs to be paid where and when. How can you assist me please?