getbucks ewallet thats not working

i app**** for a getbucks loan and it was approved but this time decided to use their option for ewallet. but after a long time i received a massage telling me that experiancing problem to transfer money via their option ewallet and i must call the 010 number where i spent almost 50rand onhold telling me that im caller number 1 then from there their system told me that they have a huge volume of calls i must call again... after spending my money on ****.