LL
Lukas L

1 reviews | Active since Oct 2018

12 Oct 2018, 09:34

Getbucks delays in payouts - Day 5 part 2

So the problem still continues - after being told yesterday that the loans are being processed and paid out I was informed by one of your consultants that it was not the truth. So that makes me wonder to how many of your customers you are lying to at this point. I also would like to know if I am going to be charged interest for the past 5 days on my loan, as I have not received the money yet so I feel it is not right to charge interest for money that has not been placed into my account yet.

I really hoped it would have been sorted out by now, but I am starting to lose all confidence

0
Replies (4)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply12 Oct 2018, 09:47
Official

Thank you for getting in touch with us regarding your concern.


We are looking into your case, and will be in touch with you shortly.


Kind Regards
The GetBucks Team

LL
Lukas L's update12 Oct 2018, 14:28
Reviewer Update
Still no response telling what they are doing to rectify the situation - I really cannot see myself supporting you again or making use of your services in the future.
LL
Lukas L's update12 Oct 2018, 14:30
Reviewer Update
Also, please ask you call centre agents to be honest about what is going on. After being told by one that payments are being processed for the loans approved on the 8th I was told by another that I was **** to. That they gave me false information as no payments are being released. Really disappointed in your lack of service delivery and lack of honesty
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply18 Oct 2018, 08:44
Official

Thank you for getting in touch with us regarding your complaint.


Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.


Please don’t hesitate to contact us if there is anything we can do to further assist.


Kind Regards
The GetBucks Team