LL
Lukas L

1 reviews | Active since Oct 2018

12 Oct 2018, 11:22

Getbucks delay in payouts - day 5 part 3

Ok, so after 5 days nothing has been done....

I have received no response after my two last reviews and I just spoke to the call centre. Apparently all of the money is tied up in the Finance department and they cannot give me an indication of when the money will be released. It is now day 5 and I was told that they start charging interest 5 days after the loan was approved.

If this does not get a speedy resolution you will have lost another loyal customer, Getbucks.

A human response (more than the automated almost computer like response) would be really appreciated

0
Replies (4)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply12 Oct 2018, 11:24
Official

Thank you for getting in touch with us regarding your concern.


We are looking into your case, and will be in touch with you shortly.


Kind Regards
The GetBucks Team

LL
Lukas L's update12 Oct 2018, 14:27
Reviewer Update
Still waiting for feedback - nobody cares. I really will not support you again after this
LL
Lukas L's update12 Oct 2018, 14:31
Reviewer Update
Also, please ask you call centre agents to be honest about what is going on. After being told by one that payments are being processed for the loans approved on the 8th I was told by another that I was **** to. That they gave me false information as no payments are being released. Really disappointed in your lack of service delivery and lack of honesty
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply18 Oct 2018, 08:58
Official

Thank you for getting in touch with us regarding your complaint.


Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved.


Please don’t hesitate to contact us if there is anything we can do to further assist.


Kind Regards
The GetBucks Team