Getbucks approve loans and does not disburse approved funds

This is an automated response, which is more or less what I have been receiving every time I call your customer care number or chat with your agents via ZenDesk online.

Getbucks at this stage needs to cancel our loans and delete and remove our names on credit bureaus for funds that we did not receive as I repeat that is ******* and **********.

You can call me now!

I received an email from Annie Grobler from their complaints and resolutions department who assured me that she has sent an urgent request to their finance department for my approved loan funds to be released.

She stated that the disbur*****t will be processed this morning and funds shall be received accordingly.

Waiting to see it they will keep to their word since there has been breach of contract from their side of non performance of disbursing of funds despite a loan agreement between us.

Despite an email from Annie Grobler (Complaints and Resolutions) yesterday advising that -

"We appreciate bringing under our attention your concerns. Take notice that we have been trying to get in touch with you telephonically, but the line is very unclear.

Kindly note that we have submitted an urgent request to our Finance Department for your approved funds to be released. Please be advised the disbur*****t will be processed this morning and funds received accordingly in this regard."

Today, I still have not received the funds which were said to be released yesterday. I followed up this morning and all she could say is -

"With reference to the email below,

Kindly note that I have submitted another follow up request with our Finance Department. Please be advised, once feedback is received I will inform you immediately in this regard.

We would like to apologize for the delay and any inconvenience caused.

Feel free to contact us, if you have any other queries.

Hope the above is in order".

Getbucks is due to deduct their money next week as per agreement and I have not received the funds and they refuse to cancel my contract with them. I have today contacted the credit regulator on this matter as this is ********** and ******* to send people's information to credit bureuas without them receiving loans from the credit provider.