Frustrated: Credit Report Issue

Hi, I cannot seem to understand why you guys are constantly going into my credit profile since Jan 2015 to September 2015, and it seems every month you guys are going into my credit profile via Compuscan, I called but no one gives me a clear answer. I have had two loan accounts with you in 2014 which have been handed over to Gerhard Van Der Merwe Attorneys last year already, so I do not know why my credit report keeps showing that you guys are constantly going into my profile when I never app**** for any loan this year because I know that the loan accounts I have had been handed over last year already. So please can someone or the consultant who assisted me with this account, rather put a stop to these every month checking into my credit profile, it is affecting my scoring and not allowing me to move forward from where I am. Or is there a Manager I can speak to who can at least give me clarity on this?