Frustrated

<p>My debit order is set for the 20th as per my contract, now last month you put through a debit order for the 19th and it bounced and went off on the 20th. Now I have complained about this before and was told it's because 20th fell on a weekend and it was just a 7 day tracking that wouldn't affect my account, however this one went off as a bounced debit order on my account and the 20th didn't even fall on a weekend. This month you sent me an sms saying debit order set for the 19th, I had a chat with one of the consultants who said he would let collections know so that they will move it to the 20th. I check my loan account later and saw a debit order had been loaded for the 22nd. Now that's fine, only problem is there is still a debit order set for the 19th with a 7 day tracking meaning 2 debit orders are going to go off my account. Efforts to get this sorted yesterday were fruitless as this morning I still see 2 pending debit orders. I have no words for this incompetence and I'm so frustrated with Getbucks!!!</p>