Feel like a idiot

look at this chat....i would not apply if we did not have a crisis. it is embarrising enough...look at the reason for not giving me the money that is in my \wallet"";1;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831539;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/05/13 15:11;15/05/13 13:16;This is becoming a bad joke!;9,01E+12;;***;Hello again,<br> <br> Back again with the exact same complaint. SM107345 was my last reference to which no one contacted me. NOTHING has been done.<br> <br> I am still being charged too much and really don't understand why you cannot fix this problem.<br> <br> Igsaan Damon<br> Hilary Pea****<br> <br> Two people who have blatantly promised to solve the issue and forgot about it before doing anything. My bill is still over R900.00 and I am fed up with Telkom's so called \support\"".<br> <br> If someone can please contact me before the end of today 13th of May 2015 and resolve this problem.<br> <br> \""Thanks\"""""