False information!!!

I had a Getbucks loan that I settled early. I sent proof of my payment and the details was updated on the mobile app with a zero balance and good trust rating.<br> <br> 2 weeks later a message is sent that I missed a payment and my credit rating has been affected negatively. I attempted to query the reason for this, as I have NOT missed any payment and settled the account earlier. <br> <br> My emails are read but none rep**** on! I want proof of the ALLEGED missed payment, of which I was never informed, called on or anything - only after settlement it's raised on the app. What if I did not go into the app!<br> <br> I want an answer today as I have waited long enough now for a reply on my emails! I want it corrected and you will send me an updated ITC report to confirm that the matter has been resolved and no adverse information has been listed.<br> <br> Tired of being bul**** by larger companies that can list you as they please!!