failure to update information

Since GetBucks has been incredibly helpful, I'm sad that I have to make this complaint.<br> I smsed settle to 44184 as instructed by the website to get an early settlement quote. The sms told me to pay into their FNB account with my ID as a reference number. On my profile this payment appears as an installment, so I called several times and was transferred to several departments within their institution and still my matter has not been resolved. I incur charges for unpaid debits and naturally an arrears on their system lowers my scoring. I have even sent an email to [Email Removed] chatted to one of their online consultants and still no resolution. I really don't want to be penalised for incidents that are not my doing! I don't know what steps further I can take.