Failed transfer of funds

I really am disappointed with the service of Getbucks. after my loan was approved I transferred funds from the Getbucks wallet to FNB Ewallet a day later funds were still not in the ewallet. I contacted Getbucks via their chat service and was told funds will be available tomorrow. this went on for the whole week and I would get a different feedback every time I inquired. eventually one service consultant at Getbucks (Tarryn) did a proper follow up until funds were returned to my Getbucks wallet. On 05 Dec I transferred the same funds from Getbucks to my bank account and again no funds in my account. On 06 Dec Mmakabelo told me funds will be available in 1 hour, 24 hours later still no money. Nnana told me "funds will be in your account after 11h30". now my concern here is that I am going to find myself paying for a loan I did not receive further more I did not apply for a loan for the fun of it I needed the money