F*** getbucks.co.za

Loan application submitted Sunday the 10th of February. Approval of loan 3 minutes after submitting payslip (aka activation of loan against name). Now the 18th and still no payout. I have been speaking to their "support" staff on the zendesk chat box on their website, phoning to their call centre (which leads to the same people), to no avail. Every single person I connect to simply repeats the same phrase. Tulani: "thank you for holding kindly note that we have delays when it come pay-out. we have internal problems we will be able to give the specific date once we resolve the problem" This exact message is the only thing they will communicate during this period of time. They will lie to you, stating that they escalated your payment to urgent status. They will lie to you stating that they escalated the payment to their supervisor, anything really to get you off the call. When phoning in to query, don't bother selecting the customer enquiries option, since they will just keep bouncing you to the end of the queue, rather phone into sales and ask them why they are still taking on new sales when they can't even deal with their existing clients. They will refuse to give you an "exact" payout date, so they can avoid legal consequences for their actions. Since they already activated the loan against your name, you have no choice but to wait until they "fix" their internal problem.