DO NOT take out a loan with GetBucks. Their incompetence will destroy your credit profile

In January 2018, I contacted GetBucks to consolidate my 4 short term loans into 1 loan that would be valid for 6 months. So I should have only 1 Getbucks loan reflecting on my credit profile.

I obtained a credit report last week and found that the other 3 Getbucks loans have not been removed from my credit profile and are still showing as "Open."

I reported this to GetBucks customer service and have been told it will take 21 working days to clear up this mess. That is entirely unacceptable as this is affecting my credit rating - even though I made sure to keep my account in good standing.

Today I contacted Experian and TransUnion credit bureaus to check whether they have received an instruction from GetBucks to clear these 3 loans from my credit profile. The consultants checked and told me that GetBucks haven't sent them anything at all. The last update they received on my credit status was on 31 December 2017.

I have called, emailed and messaged Getbucks via their online chat service. Calls are dropped while I am still on hold, their webchat consultants take forever to respond or just disappear mid-chat. I am STILL waiting for their supervisor to contact me. The service is beyond terrible.