Dissapointed service

I have app**** for a loan, which was approved on the 29.10 , money paid out to my wallet and made an eft to my bank account, same day, by yesterday still no funds in my account. After endless discussions with the consultants on the messaging app ( which is useless ) , I got a call from Getbucks explaining the same thing I have been hearing for days ,that they have issues and and and... I cancelled the loan and my dashboard was updated. I was advised to re-apply for the loan and they will do their best to avoid any other delays. I app**** for a new loan yesterday and I am still waiting for it to be approved and was told this morning the matter has been escalated and someone will phone me to finalise and I am still waiting and it is almost midday. I need the funds urgently. I have been a loyal customer for months and never had any problems with Getbucks. There is currently a backlog with the messaging app as well , as I am number 38 in the queue and when I try to phone ,I just get cut off. This is very shocking as I have been trying now for a week to get a loan/funds.