MH
Marcelle H

1 reviews | Active since Dec 2018

12 Dec 2018, 10:56

Disgusting service and no payput

Absolutely disgusting customer service. No regard for the actual customer. Generic and general answers to every question. Typical case of copy and past. Why call it live support when the people sending the "answers" are more useless than a computer would be.

I have dealt with Nnana on the chat for the last 2 days. As soon as this person sees my question she just dissappear and literally ignores me to a point that I can't wait for a reply anymore. When I asked for a number for the supervisor the response was immediate... seriously?

I did 2 transfers from wallet to fnb ewallet. One was done on Saturday which paid out the next day. One was done on Sunday and I'm still waiting. When I eventually got hold of someone at getbucks I was told I will only receive funds next week... like are you for real.

Don't use getbucks please!!! Absolutely useless service. If you can't deliver what you have promised shut your doors

0
Replies (5)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply12 Dec 2018, 11:58
Official
 Thank you for getting in touch with us regarding your concern. 

We are looking into your case, and will be in touch with you shortly. 

Kind Regards 

The GetBucks Team 
MH
Marcelle H's update12 Dec 2018, 12:00
Reviewer Update
I await your response. Let's see if the issue is actually resolved...
MH
Marcelle H's update12 Dec 2018, 12:23
Reviewer Update
I have received response from get bucks. I have been promised a resolve. I will update my rating once the resolve has been implemented
MH
Marcelle H's update13 Dec 2018, 10:38
Reviewer Update
So after my phone call from Michelle yesterday. Still no resolve. I was promised payment yesterday and still nothing.
MH
Marcelle H's update13 Dec 2018, 12:02
Reviewer Update
I have received my funds thank you