Disgusting Service

I am extremely disappointed in the service I have received from GetBucks especially since I am a 1st time user.

As if getting the application to just apply for the loan is not hard enough, I had to follow up 11 times for someone to give me a call back. Then with all 11 times of a follow up I mention that the address and cellphone number is not correct please can they update it so that I can access the dashboard.

Not only did they not want to help me, they keep saying someone will call, whoever someone is they never call. I logged on to the site thinking that someone will be able to give me some sort of relief to no one’s surprise I was told someone one will call, someone will call.

Then after forcing a customer service agent (who isn’t at all interested in servicing the customer) to have someone call me, the application is processed. This consultant is seemingly helpful until the line gets cut off and takes 1 hr to call back. (after I had to make another follow up to have someone call me back)

Okay so now the application is successful and the smses are sent, the money will be deposited into your account TODAY they day. Guess what happens?? No money is deposited. 30 min – 1 hr TAT for deposit is laughable because to date I still don’t have the money that has app**** for.

The excuse this morning was that the banks only open at 9 and therefore because the application was made successful after 4 it will be paid today. Then I call and enquire again to change the email address to have access to the dashboard (successfully changed, though I am still waiting for a temp password to be sent). I bank with FNB and therefore a payment made from FNB to FNB is not going to take 4 hrs. to reflect its is immediate.

I have called and called and have been patient and even more so, but I’m growing just a little irritated by all this inconvenience.

If I didn’t need the money why would I be applying?

I need some sort of communication and I need the payment to be made. If the payment is not going to be made then someone who has been told to call me better be calling me before 4pm.

If no help is going to be provided here, then I will log on HelloPeter and if no help given then the CEO complaints will have to do.

My details:

Laryssa Du Preez ********** 746

Call me if you need my ID number 