Disgusted with poor service and bad attitude

I app**** for a loan yesterday @ Getbucks and was asked to send in a copy of payslip and 3 month bank statements. This was sent in yesterday, when i called to inquire on progress, I was told that it is being processed, I had spoken to 4 people before I decided to start writing down the names of consultants as promises were constantly being made during the course of today that someone would get back to me, but no one did.I spoke to Malehadi @ 15:00 today and was told that everything is being verified and I will receive a call @ 16:00 today,no call as suspected. I then called in again and spoke to Nana who was the most helpful in advising that nothing has been done as yet, she then transferred me to a manager of Client Care by the name of Koketso, this lady was utterly rude and has no manner in dealing with clients. She abruptly asked me to send my bank statements in again, I told that I already have, should a manager not already have this information before addressing a client, I was then advised that I will not be helped due to my salary being paid in on different dates even though I advised her that my salary date is the 7th of every month. I am a permanent employee with a salary that could more than accommodate the loan that I requested, this is the first time in my life that I was told, im declined due to my salary being paid in a day or 2 earlier then what my contract states. I have all calls recorded as i work in a call centre and called from my land line. I only rated 1 star as the site forces you to provide a rating.