DISAPPOINTING!!

I have been a GETBUCKS client for many years and have never defaulted on my account if anything i have almost always settled the account. Not sure what has changed , but my account has since been suspended due to too many applications and affordability .I have on many occasions phoned in and spoken to various consultants advising that some of the information on the bureau has not been updated as a result according to them i am over indebted .I have even asked that we do this manually to confirm and i can provide the necessary info to indicate the information is incorrect , but no joy . I have just 2 instalments left and then will never use them again