bB
brucelouisa B

1 reviews | Active since Dec 2016

23 Dec 2020, 13:47

Disappointed and frustrated

Just wanting someone to get back to me as to why disbur*****ts take forever to be actioned. Loan approved on Monday, I followed up today and was advised the system is still down and will receive funds when resolved. I mean, why approve the loan if we are made to wait forever and a day. If the system doesn’t work, get in a new company that can fix and maintain it or close up shop if this is they way business is done. The company charges interest per day, yet one doesn’t receive the money until the system is fixed, which can be tomorrow, 3 days from now or 3 weeks!

If the system doesn’t work, I would like someone in finance to do a manual payment as I am not prepared to wait for techies to sort it out.

This has been an ongoing story with GetBucks, I don’t think there’s even a system in place.

0
Replies (3)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply23 Dec 2020, 13:54
Official
Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The GetBucks Team  
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply23 Dec 2020, 14:02
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

We apologize for any frustration this has caused you.

Kind regards

The Getbucks Team  
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply23 Dec 2020, 15:24
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The GetBucks Team