MN
Marianka N

1 reviews | Active since Jun 2019

03 Sept 2019, 10:40

Delayed Payouts/

App****,Approved funds in GetBucks wallet Thursday 29 August already...did not use funds transferred an amount to my FNB Ewallet Saturday 31 August Have still not received this...Transferred balance yesterday to my bank account funds not received today 3 September..Following up to no avail it is absurd on how they just advise that the delay is on their side..they do not have a time frame of when funds will be released,technical problem,yesterday i was advised that they would have clarification before close off business-Today i get a HOPEFULLY they will be informed whether funds will be released. Asked numerous times for someone to contact me or escalate nothing thus f*****nt an email this morning response was that they will respond within 48 hrs. Client Service...at this stage there is none!Since i have been a client 4 years-this is the second time in one year i experience this problem.

0
Replies (4)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply03 Sept 2019, 11:00
Official
 Thank you for getting in touch with us regarding your concern. 

We are looking into your case, and will be in touch with you shortly. 

Kind Regards 

The GetBucks Team 

NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply03 Sept 2019, 11:20
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved. 
 Kind Regards 

The GetBucks Team 
MN
Marianka N's update03 Sept 2019, 14:13
Reviewer Update
Good Afternoon Thank you Hennie for your prompt assistance as well as explaining were the problem occurred your patients is much appreciated.Please remember to inform management of my suggestions so that these problems will most likely not occur with other clients as well.Information and communication is key.
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply03 Sept 2019, 15:53
Official
 Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The GetBucks Team