Delay in promised "quick service"

I'm very disappointed at the slow service experienced with Getbucks. The whole process took over a week. Their website states "We've built our application process with you in mind. Our world class systems allow quick turnaround on your application and your bucks will be available within minutes". However this is not the case. I needed access to funds urgently, and thought that the service they were offering would be ideal. With the funds yet to be paid out, Its left a bitter taste in my mouth as I was really hoping that Getbucks would provide a solution to my problem. Really hope that this issue can be resolved asap, as it would restore some faith in your brand