Delay in Payout - Worst ever

I app**** for a loan with Getbucks on the 8th of October 2018. I was advised the money was in the Getbucks wallet. Yes, it reflected in the wallet. I then effected a payout from wallet to my Fnb bank account but it`s been more than 96 hrs , the money has not reflected in my account. I`ve raised the issue with your online consultants everyday since Monday, all they tell me is that they encountered a technical glitch, the money will reflect during the course of the day. This is the response I got everyday since Monday....Its now Friday. I am so appalled by this pathetic inefficiency yet when it comes to installment repayment you are more than efficient.

I have phoned everyday, emailed ********** as advised by the Consultant to "express myself in the email and they will get back to me" - needless to say no response received as of yet. I requested to speak to the Supervisor but apparently the Supervisor is always in a meeting everyday when I phone as well...

Will I ever get that money or should I just initiate cancellation of the loan.