Delay in payout

I app**** for a loan approximately 24 hours ago. I then contacted the call center to inquire about what the fastest way to get the money was as I needed it for something very important, she advised me to transfer the money from the getbucks wallet to my ewallet account. I did so immediately. Despite dozens of calls and conversations with the online chat/assistance, the money still is not in my ewallet account or even in my getbucks wallet. I find this extremely upsetting as I clearly indicated that this was for a family emergency and every single consultant I have spoken to is unable help all of the sudden. I am told to wait for 3 hours, 3 hours then became the night, the night then became the next day. The next day? Funds are still not reflecting? This is appauling to say the least and I used to work in a call center, I am aware of staggering calls techniques that are at play here.