Delay in loan fund payments, no proper feedback

On 18th November I submitted an application for a loan which was successful. I was advised of payment which would reflect in my account in two business days. There was no payment received and I phoned on the weekend and was advised there was a backlog of payments not completed.

I called again earlier this week on Tuesday and was advised I should receive my payment the next day. There's still no payment.

I have no idea where in the backlog my payment is and when I should expect it and it's an incovenience; this is not what's expected of a lender such as GetBucks. This needs to be escalated so I have an immediate payment.