Delay in E-Wallet payout

I app**** for a loan, and it was approved on the 8th of March 2019. In an e-mail conversation, I requested that the funds be paid into my bank account, and not in the GetBucks E-wallet. I have experience that it takes a long time to transfer fund from E-wallet to other accounts. To my surprise the money was still paid into the E-wallet account. I imidiately did the transfer to my own FNB account. (8 March 2019 13:38)

6 days later, the money is still not reflecting on my account and no one can tell me when it will be done. Since Monday, the 11th, the call centre has had the same excuse: they are experiencing a technical problem and can't give me any indication how much longer it will take, as they are manually transferring the funds.