Debiting your account more than once.

I took out a loan and decided to pay the amount sooner than the date agreed upon. They then decided to debit my account twice. after i informed that there is going to be two debit orders they then informed that there is nothing they can do and i must wait until the money reflects in their account and then they will transfer it back. Ive now sat trying to speak with a consultant for the last 40 mins and all ive been told is they busy in a meeting and i must please hold.<br> <br> That has to be the most disgusting service i have ever received. I will be going to the financial oumbudsman as well