Debiting my account without permission

On the 31st of December Getsure from Getbucks debited R18 from my account.<br> I did not borrow a cent from getbucks at the time nor did I apply for any funeral cover etc.<br> <br> I phoned getsure every single day from the 05-01-2016 up until the 11-01-2016 and spoke with a person named Alfred. every day Alfred would tell me he will forward it through to the refunds departmenrt and everyday he will find out and will get back to me! he only got back to me 50 percent of the time. The last time getbucks debited my account twice and then debited me a fee for returning my money that they wrongfully debited twice. I have been trying to have my details taken off their system and my money returned.<br> <br> Worst service I have ever received and cant believe they just debit your account without your permission or you having app**** for anything.