Day 3 and still waiting - very disappointed

You have always been on top of your game, but lately things have been slipping through the cracks quite frequently. My loan was approved on Wednesday morning, and after various attempts at getting information from your call centre I was told that I should phone again after lunch. When I did, there was still nobody that could give me any guidance or help, and I was told I just have to accept the process and be patient. I do understand that these things can happen, but I would think that customer care was still important to a company of your calibre.