customer service

good day <br> <br> i have made payments in the getbucks aco**** of a total amont of R630.00 in order to bring it up to date i have emailed them proof of payments as well as asked for a statment to be sent to so that i can see how much is still outstanding. i have been emailing since last week for this to be sent to me but no one response to any emails that i sent nor to they answer the line when you do call. you get transfered from pillar to post i just want a statmenet to be sent to see how much is still outstanding on my account, also i sent them a request for the debit order to be cancelled on my standard bank account cause i no longer use that and they advised it will be done but till to date i am bein charged for debit orders cause they are debiting from account that has no funds and i informed them that i will make cash payments into the account which i am currently doing and made arragments of how much i can afford to pay every month which is an amount of R300 until account is uptodate