Confusion.Com

I had a loan with GetBucks back in 2014 which to my knowledge is paid off. This year I saw that they have listed me with Experian, I disputed the listing with Experian and they advised that according to GetBucks I still owe them. I then contacted GetBucks to ask for the statement but no one bothered to respond. I followed up three times and finally Michelle responded to my email saying that she is following up with the relevant department. While I am still waiting for the statement now GetBucks went and listed me with TransUnion that I owe them. Again I contacted Michelle to ask what is going on, no satisfactory response. If they are able to list me with TransUnion what is so difficult about sending me the statement so that I can ascertain if indeed I owe GetBucks and just pay them? I find this sending me from pillar to post utterly disgusting and unacceptable. Please sort this out!