closing of accounts and paid up letters

<p>Good day, I have a problem here, I took loans and I had problems till I was on debt review, then earlier this year I cancelled the debt review and decided to make arrangements with Getbucks directly, and I called sometime again this year requesting for a settlement amount as there were only small amounts left to settle, and I was given them and I paid successfully, but when I called after to request my paid up letter I was told that I was still owing the loans, I then spoke then to the manager called Francois and he said I was given the incorrect settlement amounts, howerer since the error was on their side he will ask someone to close my accounts and then he will send me my paid up letter, I asked this since in June and I kept on following up even in July, I sent him direct emails following up, and I have an online account to check if the accounts are closed or not, but until today nothing has been done. He never even responds to my emails. Please assist me I no longer know what to do now. Iam trying to clear my name on the bureau, that is why I need the paid up letter so that I can send it to those Debt Counsellors I had, so they can even clear my name from their side too.</p>