Bad service and approve ***** application

My name is Mthokozisi Siyamukela Khanyile, I am a victim of identity theft, I just found out that someone used my ID and opened an account from Get Bucks and took a loan of R4000. I don't even know how did that happened.<br> How can they approve an application for someone without checking all the details and physical address. I've been trying to call their customer service number ***) for more than 2 days no one is picking up.