AA
Aqeela A

1 reviews | Active since Nov 2020

18 Nov 2020, 16:54

Bad service

I have app**** and was approved for a loan on the 9 November 2020. I have been using Getbucks for a few months now and never had any issues until now.

I now have an active loan but no payment has been released. I have been chatting to consultants nearly everyday and all give me different stories. First I was told that they have a backlog, then I was told that there is an error on the system and so many more. I have requested for someone to contact me and still nothing. All I wanted to know is whether I am still going to get the payout or whether I should cancel and try somewhere else. I would not have made the loan if I did not need it.

I am at my wits end as no one is able to assist!!!

Can someone URGENTLY contact me

0
Replies (5)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply18 Nov 2020, 17:11
Official
Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly.

Kind Regards

The GetBucks Team
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply18 Nov 2020, 17:23
Official
Thank you for getting in touch regarding your complaint. 

Our consultant has been in touch with you, and will continue to assist you until your situation is satisfactorily resolved.

We apologize for any frustration this has caused you.

Kind regards

The Getbucks Team
AA
Aqeela A's update18 Nov 2020, 17:26
Reviewer Update
Great response time!

Just spoken to Lunga who was extremely friendly and helpful. I was promised to receive payment by Friday 20 November 2020!!! Will see what happens and keep you posted!!
AA
Aqeela A's update20 Nov 2020, 14:59
Reviewer Update
Good day

Thank you to Lunga for he's kind assistance. I have received the payout... Lunga is freindly, efficient and goes the extra mile. Thank you again
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply21 Nov 2020, 12:58
Official
Thank you for getting in touch with us regarding your complaint. 

Our consultant has been in touch with you to discuss the details on your case, and we’re happy that this has been satisfactorily resolved. 

Please don’t hesitate to contact us if there is anything we can do to further assist. 

Kind Regards 

The GetBucks Team