MM
Malwetse M

1 reviews | Active since Feb 2016

19 Feb 2016, 13:52

Bad service

I took a loan with Get buck in November. because December companies pay salaries early, my account was debited and I was not yet paid. I called Get bucks and explained the situation to them. also told them that I will do manual Payment and send proof of payment.<br> <br> Proof of payment was send to Get bucks ( Christina). during December my account was debited again by Get bucks in the same month, system error so she says. I then reversed the transaction because it was double payment in one month.<br> <br> January account was not debited as it should. I called Get bucks to enquire only to find that interest was added into my account.<br> <br> Long story short, Christina does not call if I don't call for feedback as this is an on going query.<br> secondly, I requested to be called before anything is loaded on my account so that we can agree on a way forward, guess what? no call. <br> <br> Today I call only to find that debit order will go through tomorrow and there's \nothing\" that Get bucks can do. <br> <br> I requested to speak to the manager, apparently she's not available.<br> <br> I am frustrated and irritated as to how this issue is been handled from the beginning.<br> <br> like really... <br> "

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Replies (1)
NiftyCredit - Powered by SmartAdvance
NiftyCredit - Powered by SmartAdvance's reply19 Feb 2016, 13:58
Official
Hello tinahm,

Thank you for getting in touch with us regarding your concern.

We are looking into your case, and will be in touch with you shortly

Kind Regards

The GetBucks Team