Bad customer service and no information

So i took out a loan on Friday the 1st of October with getbucks all my documents was approved eventually yesterday the 6th October and i received a call that said everything is approved and the money will be paid out within 24 hours maybe a bit sooner because im also FNB and its FNB to FNB its been 24 hours but have not received any payment when i call the customer service line they're not sure why its delayed and still not paid out so there is no help there aswell.