Bad Customer Service

I have been in contact with Getbucks but no response. My account was handed over to some collections company without any communication from Getbucks that they are going to do so. I have requested a statement but I was referred to these other people. With today's ****min out there, I am not just going pay someone claiming they from Getbucks without Getbclucks informing me that my account has been handed over. I have made manual payments and no feedback from Getbucks when request my statement to see what my arrears are. I am no longer in South Africa and I want to close out my account as soon as a competent person can get back to mW with answers please.